Orders
Below are some of are common questions about orders
Sizing
Our sizing is classic US sizing unless noted
Honoring Sales/Price Matching
Please make sure you are confident in your order before placing it, as we will not apply any further discounts once it's been placed. This includes forgotten discount codes and honoring sales for orders that were placed before the sale started. In the case that we are running a sale and further reduce our prices during the same sale/promotion, orders that are already placed will not be reduced further.
I forgot to apply my discount code
If your order has not shipped, you may contact us with your code and we will apply it to your order. Unfortunately, if your order has already shipped, we cannot apply any further discounts.
Order Modifications
If your order has not yet been processed, we may be able to modify your order. Please contact us for order modifications.
Order Cancellations
Cancellations are not possible. Please make sure you are certain before checking out.
Order Processing Times
We know how excited you are to receive your order, so that's why we work hard to have it processed within 1-3 business days. We ship Monday through Friday, excluding weekends and holidays. Shipping estimates at checkout do NOT include processing times.
Please note that during sales, special promotions or large influx of orders, it may take up to 5 business days for order processing. This estimate is not inclusive of shipping times.
You will receive an email notifying you as soon as your order has been processed.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Returns & Exchanges
Please click “here” (link to RETURNS & EXCHANGES) to read our policy and initiate your return.
I received my order and it was damaged, what should I do?
Please send us an email at hello@palmpalmbrand.com with your email address, name, order number, brief description of the damage and pictures of the damaged items(s).
What if I receive the incorrect item(s)?
Oops! We're so sorry about that. Send us an email at hello@palmpalmbrand.com and we will sort it out ASAP. Please make sure to include your order number and photos of the incorrect item you received.
Shipping Estimates
Shipping times are typically 2-8 business days for Canada and 4-8 business days for the US. For international orders, please allow 2-6 weeks or more for delivery. These shipping times are not inclusive of our processing time, which is typically 1-3 business days.
Please note that shipping estimates are subject to change and are not guaranteed. Sometimes there are delays in transit that are unfortunately, out of our control. Your tracking will always have the most up to date information!
Duties & Taxes
Any packages shipped outside of Canada may be subject to duties & taxes.
Payment of these fees is buyer responsibility and is determined by the customs agency of the destination country. Unfortunately, we cannot control these fees.
Lost Packages
Kindly note that once the courier scans your package, it is no longer our responsibility if the package is delayed, lost or stolen.
Free Shipping
We offer free shipping on all Canadian and US orders that are over $200. Your order total must equal $200 after discounts and before taxes to qualify. Gift card purchases are not applicable towards free shipping.
P.O Boxes
Please email us to request delivery to a P.O box in Canada or the US
Return-to-sender & Refused Parcels
Packages returned to us due to an insufficient address or any reason beyond our control will be issued a store credit, less the initial shipping fee.
Returned parcels can be shipped at customer request, however, a new shipping fee will incur.
Please make sure to double check your address when placing an order as Palm Palm Brand. is not liable for return-to-sender or refused parcels. If your order has not shipped, please email us at hello@palmpalmbrand.com to update your address.
Unfortunately, we are unable to change an address once your order has shipped. You may try contacting the shipping company directly to request an address change.
General FAQ
Below are some common questions about a variety of topics.
Do you ship internationally?
We ship to almost every country, with the exception of a few. All available countries will be shown at checkout.
Shipping an order as a gift
We do not include any receipts in our packages, so the person receiving the package will not know the price. If you would like us to add a special note, please request in the notes section of your cart.